1. Which device should not be plugged into a UPS?

A. A laser printer
B. A modem
C. A scanner
D. A monitor




2. To provide a continuous source of uninterrupted power to the server you would use a:

A. Power strip
B. UPS
C. Coaxial cable
D. None of the above




3. A customer calls to complain about your staff, your company, the poor quality of the product he purchased and the higher quality of a competitor’s product. At which point do you interrupt him?

A. You don’t interrupt. Let him finish
B. When he says the competitor’s product is better
C. When he attacks the company
D. When he attacks the staff




4. A PC displays the error message “Bad or missing operating system at boot up” and will not boot. What would cause the error message?

A. Slave hard drive missing
B. Missing or corrupt boot sector
C. No CD-ROM driver
D. A bad floppy drive cable connection




5. In general terms which of the choices below would satisfy 2-Factor Authentication? (Choose all that apply)

A. Something you have in your possession
B. Your SSN
C. Your D.O.B.
D. Something you know
E. The phone number you are using




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