CompTIA%20A+%20Remote%20Support%20Technician%20Curriculum%20Outline

Adding, Optimizing, and Troubleshooting PC Components

Overview/Description
To add, configure, optimize, and troubleshoot PC components

Target Audience
Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)

Prerequisites
None

Expected Duration
1.25 Hours

• Identify how to add, remove, and configure display and input devices and adapter cards
• Identify troubleshooting techniques and how to isolate issues with PC components
• Use troubleshooting to identify problems with PC components and perform preventive maintenance techniques for storage devices
• Troubleshoot PC components in a given scenarios

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Understanding and Supporting Networks

Overview/Description
To understand network protocols and connectivity technologies and to establish and troubleshoot a network connection

Target Audience
Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)

Prerequisites
None

Expected Duration
1.50 Hours

• Identify the characteristics of networking and Internet protocols
• Recognize which network connectivity technology to use in given scenarios and establish a network connection
• Recognize networking protocols and technologies for establishing connectivity in given scenarios and establish a network connection
• Identify how to troubleshoot basic network issues using appropriate tools, diagnostic procedures and techniques
• Troubleshoot a network connection in a given scenario

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Managing Operating Systems

Overview/Description
To understand how to manage, optimize, and prevent future problems with operating systems

Target Audience
Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)

Prerequisites
None

Expected Duration
3 Hours

• Identify the function of command-line functions and utilities for managing operating systems
• Identify procedures for creating, viewing, and managing operating system disks, directories and files
• Use disk, system, and file management tools in given scenarios
• Recognize procedures and utilities for maximizing operating system performance in given scenarios
• Manage and optimize an operating system
• Recognize how to resolve operational problems using diagnostic utilities
• Recognize how to troubleshoot common operational problems and error messages in given scenarios
• Identify how to perform preventive maintenance on Windows operating systems
• Resolve operational problems in a given scenario

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Adding and Fixing Printers and Scanners

Overview/Description
To recognize how to install and troubleshoot printers and scanners

Target Audience
Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)

Prerequisites
None

Expected Duration
1.50 Hours

• Identify printing and scanning processes
• Install, configure, and optimize printers and scanners in given scenarios
• Install and optimize a printer in a given scenario
• Identify the tools and procedures for troubleshooting printers and scanners
• Troubleshoot laser printers in a given scenario

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Implementing IT Security

Overview/Description
To understand basic security principles and security software and how to troubleshoot security issues

Target Audience
Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)

Prerequisites
None

Expected Duration
1.75 Hours

• Identify the characteristics of access control and permissions
• Install and configure hardware, software, wireless, and data security
• Install and configure software and data security in given scenarios
• Recognize how to diagnose and troubleshoot software and data security issues in given scenarios
• Resolve security issues in a given scenario
• Identify how to prevent social engineering breaches

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Using Effective Remote Communication

Overview/Description
To recognize the importance of effective communication and professional workplace behavior

Target Audience
Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)

Prerequisites
None

Expected Duration
1 Hour

• Recognize guidelines for effective remote communication
• Recognize how to respond to given workplace scenarios in a professional manner
• Recognize how to communicate effectively and display professional workplace behavior

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